Hospitals and Health Systems

Secure Communication and Care Coordination for Hospitals and Health Systems

Backline brings secure communication, role-based routing, alerts, calling, and configurable workflows into one platform so hospital teams can coordinate work across departments and care settings.

Hospital care team collaborating on a tablet
CONNECTED THROUGH BACKLINE
The whole care team
NursingPhysiciansPharmacyCase managementOn-callTransfer center

Support the workflows that cross hospital teams

Backline connects communication to the work that follows, helping teams route requests, assign ownership, track progress, and escalate when attention is needed.

1
Consult Routing

Route consults by specialty or on-call responsibility and track acknowledgment through response.

2
Critical Results

Route time-sensitive results, track acknowledgment, and escalate when defined response requirements are not met.

3
Discharge Coordination

Give teams a shared view of discharge progress, outstanding work, ownership, and next steps.

4
Medication & Pharmacy

Coordinate treatment requirements, medication exceptions, and pharmacy-related work across teams.

5
Clinical Calling

Capture incoming calls and route requests to the appropriate queue, role, or on-call clinician.

6
Patient Follow-Up

Automate outreach, capture responses, and connect identified needs to follow-up workflows.

Built for the teams responsible for care delivery

Nursing Leadership
More time for patient care. Less manual coordination.

Backline reduces time spent tracking down clinicians, making repeat calls, and checking workflow status. Nursing leaders gain clearer ownership, escalation, and visibility while supporting more consistent communication around patient care.

Physicians
Reach the right person without adding more communication burden.

Role-based and on-call routing directs requests to the clinician responsible now, while acknowledgment, escalation, and Care Modes help reduce unnecessary interruptions and keep time-sensitive communication moving.

Operations
See where work is moving and where it needs attention.

Backline gives operational leaders visibility into workflow status, ownership, response, and outstanding steps across processes such as discharge, consults, transfers, and other coordination-heavy workflows.

IT & Clinical Informatics
Consolidate communication tools and connect the tech stack.

Backline brings secure messaging, calling, alerts, routing, and workflow coordination onto one platform and integrates with EHRs, identity systems, on-call schedules, and other healthcare technology.

Connect care beyond the hospital

Backline extends secure communication and workflow coordination across departments, facilities, physician groups, post-acute organizations, patients, and other authorized care partners, even when teams use different systems.

Explore Integrations

Start with the workflow creating the most friction

We’ll map how work moves across your teams today and identify where Backline could create clearer routing, ownership, visibility, and coordination.

Schedule a Workflow Assessment →