Solutions

Clinical Communication and Workflow Solutions for Healthcare

Backline brings messaging, calling, alerts, and configurable clinical workflows together so healthcare teams can reach the right person, coordinate what happens next, and track work through completion.

Backline desktop: cardiology consult in a patient room with messages, tasks, and participants
Backline mobile: cardiology consult accepted and pharmacy task complete

Connect communication to the work behind it

Healthcare organizations rely on Backline to move clinical communication and coordination forward.

Across six solution areas, Backline adapts to the way your organization works today while giving teams the flexibility to solve new communication and workflow challenges as they emerge.

Six solution areas

Explore Backline solutions

Care team communicating securely
01

Clinical Communication & Collaboration

Help care teams securely reach the right person, share clinical information, manage on-call communication, and coordinate across roles, departments, and organizations.

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Nurse on a clinical call
02

Clinical Calling & Telephony

Bring voice communication into the clinical workflow with voice intake, call queues, AI transcription, and on-call routing.

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Patient being discharged from the hospital
03

Discharge & Care Transitions

Coordinate the people, tasks, and organizations involved in moving patients from one care setting to the next.

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Pharmacist reviewing medications
04

Medication & Pharmacy Coordination

Connect pharmacy, nursing, providers, authorization teams, schedulers, patients, and other stakeholders around medication-related workflows.

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Code team responding to a critical alert
05

Clinical Alerts & Critical Results

Move time-sensitive clinical information beyond notification.

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Patient engaging with their care team
06

Patient Engagement

Stay connected with patients before and after care through secure two-way messaging, automated outreach, and configurable follow-up workflows.

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Backline app on a phone showing recent conversations and rooms
What our customers are saying
“We looked at products from different vendors and ended up selecting DrFirst’s Backline® solution, which offered quick training, simple navigation, and a user-friendly interface. We also liked that we could use Backline to send secure messages to people even if they weren’t on the Backline platform, and that it integrated with the Paragon system.”
Carrie Main, Director of Health Information Systems
Ringgold County Hospital

One platform that fits the way you work

Clinical, operational, patient-facing, and cross-organization teams benefit from Backline. Your workflows, your way.

1

Secure communication, everywhere

Clinicians, staff, patients, caregivers, and outside partners connect securely on mobile and web.

2

Integration work made
easy

We orchestrate the connection between the tools your teams already use. 

3

Workflows that drive outcomes

Tasks and Pathways set ownership, timing, and escalation, so work moves to completion.

4

Coordination beyond your walls

Extend work across departments, organizations, and EHRs to everyone involved in a patient’s care.

Bring us the workflow

Some communication challenges fit neatly into a common use case. Others are specific to the way your organization works.

Backline can help map the people, communication, systems, and steps involved and explore a more connected way to manage the process.