Emergency Medical Services

Secure Communication and Workflow Solutions for EMS Teams

Improve patient outcomes and speed time-to-care

Backline connects EMS, Mobile Integrated Health, and Community Paramedicine teams with hospitals, medical direction, transfer teams, and care partners across organizations and systems.

Teams share clinical context, route time-sensitive information, and coordinate next steps before, during, and after transport.

EMS clinician on a home visit
CONNECTED THROUGH BACKLINE
The whole care team
EMSMIHHospitalMedical directionTransfer teams

Coordinate care before the patient arrives

Backline gives EMS and receiving teams a secure way to share patient context and route time-sensitive information before arrival.

Teams can
✓Scan a patient’s driver’s license for real-time medication history
✓Send HIPAA-compliant text messages to different organizations
✓Have telehealth video conferences with emergency physicians
✓Share files securely, including images, video, forms, and more

Receiving teams gain earlier visibility without requiring EMS and hospital teams to share the same EHR.

Backline app scanning the barcode on the back of a patient's driver's license to request a medication list
Scan the driver’s license barcode for six months of patient medication history.

Support Mobile Integrated Health and Community Paramedicine

Backline connects mobile clinicians with hospitals, primary care, care management, and community partners around ongoing patient needs.

Teams use Backline to coordinate
✓Post-discharge follow-up
✓High-risk patient outreach
✓Chronic condition support
✓Scheduled in-home care
✓Medication and care-plan questions
✓Connections to health and community resources

Backline Pathways gives teams a shared way to route needs, assign follow-up, and track outstanding work across organizations.

Add secure communication beyond radio and phone

Backline complements existing voice and radio workflows with secure messaging, routing, acknowledgment, and workflow visibility.

Teams can share non-voice updates and clinical context without requiring both sides to be available at the same moment.

Customer story
“

For paramedics, every second is crucial. With Backline, our paramedics can safely and securely share data and medical information with our hospital healthcare team. It helps them deliver faster, safer care for our patients upon arrival.

Nick Smith, Nurse Manager
King’s Daughter Medical Center Emergency Department

See how Backline fits your EMS workflows

We’ll map how your teams coordinate with hospitals, medical direction, and transfer partners today and identify where Backline could create clearer communication, routing, and follow-up across organizations.

Schedule a Workflow Assessment →