Secure Communication and Care Coordination for Hospice Agencies

Hospice teams coordinate care across homes, facilities, hospitals, pharmacies, patients, families, and clinicians who often work in different locations and systems.

Backline connects secure communication, clinical calling, on-call routing, and workflow coordination so information reaches the right person and follow-up stays visible.

Connect hospice teams across care settings

Backline gives interdisciplinary teams a secure way to coordinate communication around patient care.

Communication stays connected to the people responsible for responding, even when teams work across different locations, schedules, and systems.

Make after-hours communication easier to manage

Backline captures incoming calls and messages, creates context, and routes requests to the appropriate on-call clinician or team.

AI-enabled calling and transcription give the receiving clinician more information before they respond, while escalation keeps unanswered requests visible.

Coordinate care across organizations

Hospice care often depends on hospitals, skilled nursing facilities, assisted living communities, pharmacies, equipment providers, and other outside partners.

Backline extends secure communication across those boundaries so teams can coordinate care even when they do not share the same EHR or communication system.

See how Backline fits your hospice workflow

Whether the challenge is after-hours calls, medication coordination, admissions, transitions, or communication with outside partners, we’ll map how the work happens today and identify where Backline could create clearer routing, ownership, and visibility.