Discharge & Care Transitions

Hospital Discharge & Care Transition Workflow Solutions

Backline brings transition work into one shared workflow so teams can see what is complete, what is outstanding, and what needs to happen next to move patients safely and efficiently to the next care setting.

✓Coordinate care beyond the hospital walls.
Doctor coordinating a patient discharge

Coordinate hospital discharge across teams and care settings

Discharge and care transitions require coordinated work across multiple teams. Backline connects the people, steps, and communication that keep transitions moving.

01

Connect across care settings

Securely communicate with the teams and organizations involved in the patient’s next stage of care, including partners outside your organization.

02

Visualize the discharge workflow

Use the Backline Pathways dashboard to create a shared view of the steps, dependencies, and barriers involved in moving a patient through a transition.

03

See what needs action

Give teams visibility into what is complete, what is still outstanding, and who is responsible for what happens next.

Use cases

Discharge and care transition workflows that move patients forward

Discharge Coordination

Bring the people and steps involved in discharge into one visible, actionable workflow.

Give teams a shared view of discharge progress

A discharge order starts a Backline Pathway. From there, clinical, operational, and external teams see the steps and dependencies that need to be completed for the transition.

✓Visualize discharge steps and dependencies
✓See completed, active, and outstanding work
✓Assign and coordinate next steps across teams
✓Communicate directly within the workflow
✓Extend coordination to organizations outside the hospital
Explore Discharge Coordination Pathway →
Backline mobile: discharge pathway with one stalled step escalated

Post-Acute Placement

Coordinate placement with skilled nursing facilities, home health, hospice, rehabilitation, and other post-acute partners.

Coordinate post-acute placement across organizations

Finding the appropriate next level of care can require repeated outreach, document exchange, status checks, and follow-up across organizations. Backline provides a secure way to communicate with external partners while giving the hospital team greater visibility into where placement stands.

✓Securely communicate with post-acute organizations
✓Exchange documents and clinical information
✓Track outreach and responses
✓Give care teams visibility into placement progress
✓Reduce reliance on fragmented calls, faxes, and individual follow-up

Interfacility Transfer

Coordinate the communication and steps required to move a patient between healthcare organizations.

Coordinate interfacility transfers from request through handoff

Interfacility transfers involve communication across providers, nursing teams, transfer centers, transportation, and receiving facilities. Backline helps teams coordinate those steps and securely exchange the information needed to move the patient forward.

✓Connect sending and receiving teams
✓Securely exchange patient information and documents
✓Coordinate transfer requirements and next steps
✓Maintain visibility across organizations
✓Support a more complete handoff between care settings

EVS Room Turnover

Connect discharge status with the operational work required to prepare a room for the next patient.

Turn a completed discharge into the next action

Patient flow does not stop when a patient leaves the room. Backline triggers and coordinates the next steps required for environmental services and bed readiness, giving operational teams visibility into when work is ready to begin.

✓Notify the appropriate team when a room is ready for turnover
✓Route work based on role or responsibility
✓Track status from request through completion
✓Improve visibility between clinical and operational teams
FAQ

Frequently asked questions

What is discharge coordination?

Discharge coordination is the process of organizing the clinical, operational, and logistical steps required to safely transition a patient from the hospital to home or another care setting.

How can technology improve hospital discharge workflows?

Discharge technology can give care teams greater visibility into outstanding tasks, dependencies, responsibilities, and communication so barriers can be identified and addressed earlier.

How does Backline support care transitions outside the hospital?

Backline supports secure communication and coordination between hospital teams and external organizations involved in a patient’s next stage of care, including post-acute providers and other healthcare facilities.

What are Backline Pathways?

Backline Pathways are configurable workflows that help teams visualize a process, track its progress, and coordinate the communication and actions required to move work forward.

Can Backline support interfacility transfers?

Backline supports communication and workflow coordination between sending and receiving teams, helping organizations manage the information, responsibilities, and next steps involved in transferring a patient.

Can Backline help coordinate post-acute placement?

Yes. Backline supports secure communication and workflow coordination with skilled nursing facilities, home health, hospice, rehabilitation, and other post-acute partners. Teams can exchange information, track communication and responses, and maintain greater visibility into where placement stands.

Does Backline replace discharge planning in the EHR?

No. Backline works alongside the EHR and other systems used during discharge. It helps connect communication, responsibilities, external partners, and multi-step workflow coordination that may extend across departments and organizations.

See how Backline fits your discharge workflow

We will map how discharge and care transitions are coordinated today, where status is difficult to see, and where Backline could create clearer ownership and workflow visibility.