# Backline by DrFirst

> Backline by DrFirst is a healthcare technology platform for secure clinical communication and workflow coordination that closes the loop. Care teams use it to connect, route communication, and coordinate work through completion, across departments, organizations, and care settings. It serves hospitals, health systems, physician groups, post-acute organizations, hospice agencies, and EMS.

Backline Pathways adds configurable workflows to secure messaging, voice, and video, with defined owners, response windows, escalation, and a timestamped record. More than 1,500 facilities use Backline, with 18,000+ active cross-organization connections and about 4 million messages each month. Backline is HIPAA compliant and SOC 2 Type II certified, integrates with Epic, Cerner, and MEDITECH, and is part of DrFirst.

## Solutions

- [Solutions overview](https://backlinehealth.com/solutions): Six solution areas plus integrations on one platform.
- [Clinical Communication & Collaboration](https://backlinehealth.com/solutions/clinical-communication-collaboration): Secure messaging, role-based routing, on-call communication, alerts, and escalation.
- [Clinical Calling & Telephony](https://backlinehealth.com/solutions/clinical-calling-telephony): Voice intake, call queues, AI transcription, and on-call routing.
- [Discharge & Care Transitions](https://backlinehealth.com/solutions/discharge-care-transitions): A shared view of discharge work, owners, and next steps across care settings.
- [Medication & Pharmacy Coordination](https://backlinehealth.com/solutions/medication-pharmacy-coordination): Pharmacy, nursing, providers, and authorization teams connected around treatment readiness and medication exceptions.
- [Clinical Alerts & Critical Results](https://backlinehealth.com/solutions/clinical-alerts-critical-results): Alerts and critical results routed to the right clinician, with acknowledgment tracking and escalation.
- [Patient Engagement](https://backlinehealth.com/solutions/patient-engagement): Two-way secure messaging and automated follow-up before and after care.
- [Integrations](https://backlinehealth.com/solutions/integrations): EHR, single sign-on, user provisioning, scheduling, AI tool, and API connections.

## Use cases

- [Use cases overview](https://backlinehealth.com/pathways/use-cases/): How healthcare teams use Backline Pathways.
- [Consult response](https://backlinehealth.com/pathways/use-cases/consult-response/): Route consults to the covering clinician and track acknowledgment and response.
- [Clinical calling](https://backlinehealth.com/pathways/use-cases/clinical-calling/): Route calls and requests to the right queue, role, or on-call clinician, and track them to close.
- [Discharge coordination](https://backlinehealth.com/pathways/use-cases/discharge-coordination/): Coordinate pharmacy, case management, transport, and post-acute steps.
- [Post-discharge follow-up](https://backlinehealth.com/pathways/use-cases/post-discharge-follow-up/): Automated check-ins after discharge, with identified needs routed to the right team.
- [Critical lab](https://backlinehealth.com/pathways/use-cases/critical-lab/): Route critical results, capture acknowledgment, and escalate when needed.
- [Infusion readiness](https://backlinehealth.com/pathways/use-cases/infusion-readiness/): Coordinate orders, authorizations, pharmacy, and scheduling so patients arrive ready to treat.

## Who we help

- [Hospitals and health systems](https://backlinehealth.com/who-we-help/hospitals-health-systems): Communication and workflow across departments, facilities, and care settings.
- [Post-acute](https://backlinehealth.com/who-we-help/post-acute): Admissions, clinical questions, and follow-up with hospitals, providers, and pharmacies.
- [Physician groups](https://backlinehealth.com/who-we-help/physician-groups): Secure communication across hospitals and practices on different EHRs.
- [Hospice](https://backlinehealth.com/who-we-help/hospice): Interdisciplinary and after-hours communication with patients, families, and partners.
- [EMS](https://backlinehealth.com/who-we-help/ems): Secure exchange between field crews, receiving hospitals, and medical direction.

## Resources

- [Resources hub](https://backlinehealth.com/resources): Guides and the Backline blog.
- [Clinical communication and collaboration guide](https://backlinehealth.com/resources/guides/clinical-communication-collaboration)
- [Secure messaging in healthcare guide](https://backlinehealth.com/resources/guides/secure-messaging-healthcare)
- [Clinical workflow optimization guide](https://backlinehealth.com/resources/guides/clinical-workflow-optimization)
- [Healthcare call center solutions guide](https://backlinehealth.com/resources/guides/healthcare-call-center-solutions)
- [Rural Health Transformation Program guide](https://backlinehealth.com/resources/guides/rural-health-transformation-program)
- [Blog](https://backlinehealth.com/blog)

## Company

- [About Backline](https://backlinehealth.com/about-us): Backline is part of DrFirst, with 10+ years in healthcare communication.
- [Pricing](https://backlinehealth.com/pricing)
- [Contact](https://backlinehealth.com/contact): Talk to the team, request a demo, or schedule a workflow assessment.
- [Privacy policy](https://backlinehealth.com/privacy-policy)
- [Backline terms of use](https://backlinehealth.com/backline-terms-of-use)
- [Backline+ terms of use](https://backlinehealth.com/backlineplus-terms-of-use)