Contact

Let's Talk About Your Workflows

Whether you're exploring what Pathways can do, need support as an existing customer, or have a different kind of question — you're in the right place.

Prefer to call? (888) 271-9898

New to Backline Pathways

Schedule a Workflow Assessment

Not a demo. A 30-minute conversation about where coordination is breaking in your organization — discharge, consults, transitions of care, patient follow-up — and whether Pathways is a fit. We'll show you how it works alongside your existing EHR, not instead of it.

  • Talk to someone who understands healthcare workflows
  • Walk through your specific coordination gaps
  • Leave with a clear picture of what's possible
  • No obligation, no pressure
↓ Fill out the form below
Existing Customers

Questions About Your Account

For day-to-day support, your organization's Backline administrator is your first point of contact. For anything beyond that, reach your Customer Success Manager directly or send us a note.

  • Start with your Backline administrator
  • Escalate to your CSM for implementation questions
  • Or reach us at [email protected]
Send Us a Note
Other Inquiries

Everything Else

Partnership opportunities, media and press, or something that doesn't fit the other categories.

  • Partnership & integration inquiries
  • Media & press requests
  • General questions
Send Us a Note

30 Minutes to Map Your Coordination Gaps

We'll look at the workflows that matter most to your organization and show you how teams like yours are solving them. Pathways works alongside your existing EHR — we'll show you exactly where it fits. No slides, no generic pitch — just a focused conversation about your environment.

We ask about your specific workflows — discharge, consults, transitions, patient follow-up
We share how similar organizations have addressed the same coordination gaps
You leave knowing whether Pathways is worth a deeper look
No obligation — if it's not a fit, we'll tell you

Schedule a Workflow Assessment

We'll respond within one business day.