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Paging systems confirm delivery, not response. When a consult request disappears into silence — or a referral goes into the EHR and is never heard from again — your team is left guessing. Pathways adds the accountability layer that turns requests into confirmed, tracked, auditable workflows — clinical workflow orchestration where human judgment stays central.
See the consult workflow →Delivery is not the same as acknowledgment.
Paging, secure messaging, and EHR tasks all confirm that something was sent. None track whether it was received, acted on, or completed within a clinically meaningful window. That gap is where patients wait and care stalls.
Confirmed acknowledgment, not just delivery.
Pathways routes every consult and referral to the right role with full context, enforces an acknowledgment window, escalates automatically if it lapses, and tracks response time for quality visibility — no manual follow-up required.
Two workflows. One accountability gap.
Whether it's an inpatient consult or an outpatient referral, the failure mode is the same: the request was sent, but whether it was acted on is anyone's guess.
What Pathways coordinates across consults and referrals.
Two different workflows. Same coordination layer.
Secure communication for consults and referrals — alongside your EHR, not instead of it.
Backline works alongside your EHR. EHR-triggered consult initiation brings the clinical context in; Pathways orchestrates the acknowledgment, escalation, and closure that your EHR wasn't built to manage across organizational lines.
Backline's messaging platform reaches anyone involved in a consult or referral — specialists, PCPs, external partners — through a single HIPAA-compliant channel. External participants don't need an app. Pathways layers accountability and tracking on top.
Map your consult and referral gaps in 30 minutes.
Where requests stall, where loops don't close — we'll show you exactly how Pathways addresses them.