Care Coordination

The message was sent.
The work didn't get done.

Your teams are communicating. But workflows still stall — handoffs go unconfirmed, steps fall through, and nobody can see what's blocking until it's too late. Pathways adds the coordination layer that turns messages into completed work — clinical workflow orchestration that keeps humans in control.

See the coordination workflows →
What your team sees today
Case Mgmt → Pharmacy Patient in 412 ready for discharge — can you confirm med rec is done? 8:14 am
Pharmacy Working on it 9:02 am
Case Mgmt → Pharmacy Still waiting — any update? 11:47 am
No reply. Patient leaves at 4:07 pm.
No acknowledgment required. No escalation path. Completion assumed, not confirmed.
The real problem

It's not a communication problem.

Messages are moving. Outcomes aren't confirmed. No one owns the handoff — only the message. When a discharge touches six departments, there's no system tracking whether any of it actually completes.

→
What Pathways adds

It's a coordination problem. Solved.

Pathways wraps every workflow in accountability — assigned tasks, required acknowledgment, automatic escalation when steps stall, and real-time visibility across every party involved.

See it in practice

Discharge coordination, before and after Pathways.

Whether your organization is a hospital, a behavioral health center, or a post-acute facility — the coordination breakdown looks the same. Work was sent. Whether it landed is anyone's guess.

Discharge workflow
Patient ready at 8am. Left at 4pm.
Six departments. One discharge. No unified view of what's done and what's blocking the bed.
Without Pathways
Coordinator calls each department manually to chase status throughout the day
No visibility into which steps are complete and which are stalled
Patient sits 6–8 extra hours. Next admission waits.
With Pathways
Tasks auto-created for every department with clear owners and acknowledgment windows
Stalled steps escalate automatically — no manual chasing required
Operations sees every step in real time. Patient leaves when clinically ready.

Coordination breaks down the same way across every care setting.

Pathways configures to your workflows — not to a fixed set of hospital use cases.

Hospitals & Health Systems
Discharge coordination, consult response, bed management, medication safety across departments and facilities.
DischargeConsultsBed turnover
Behavioral Health
Crisis coordination, care team handoffs, external referral tracking, and patient follow-through workflows.
Crisis handoffsReferralsFollow-up
Ambulatory & Physician Groups
Referral closure, prior authorization tracking, patient follow-up, and cross-location coordination.
Prior authReferral loops
Home Health & Hospice
Field team coordination, care plan updates, family communication, and scheduling workflows.
Field coordinationFamily updates
SNFs & Post-Acute
Admission handoffs, medication reconciliation on intake, and hospital readmission prevention workflows.
Admission intakeMed rec
ACOs & Care Networks
Cross-org referral tracking, care gap closure, and network performance visibility workflows.
Network referralsCare gaps
The foundation

Built to Work Alongside Your EHR

Backline works alongside your EHR, not instead of it. Clinical documentation stays where it belongs. Pathways orchestrates the workflows your EHR wasn't built to manage — external partners, transitions of care, and cross-departmental handoffs that cross organizational lines.

Backline's secure messaging platform has connected care teams at more than 1,500 facilities for over a decade. Clinicians inside and outside your organization — including external partners and patients — communicate through the same HIPAA-compliant platform. Pathways adds the accountability layer that ensures communication becomes completed, trackable work.

Secure text, voice, and video
Cross-org messaging
On-call schedule integration
Patient and caregiver messaging
Forms and document sharing
HIPAA · SOC 2 Type II
Mobile-first
Epic, Cerner, MEDITECH, HL7
Care team collaborating around tablet in clinical setting

In 30 minutes, you'll know exactly where coordination is breaking.

We'll map your specific coordination challenges — discharge, consult response, care transitions — and show you how organizations like yours are solving them.

Schedule a workflow assessment