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Your Communication Platform Works.Your Workflows Don't.
Messages get delivered. But who's responsible? What's the deadline? What happens if it's missed? That's not a communication problem—it's a coordination problem.
See How Pathways Works
This Is What We're Asking of Your Teams
Your staff aren't failing. They're absorbing coordination work that shouldn't fall on them.
The alert that sat in a thread
Pharmacy flags a transplant med that needs to come from home. The message goes to the floor. But the nurse is managing twelve patients, charting in the EHR, fielding pages, and triaging a new admission. The alert sits in a thread.
The bed that won't turn over
Patient is clinically ready at 8am. But discharge requires pharmacy, insurance, PT, case management, transport, and the hospitalist's sign-off. No one can see what's done and what's blocking. The nurse calls four departments.
The page that went nowhere
ED pages cardiology for a patient with chest pain. Did someone get it? Is anyone coming? The physician waits. Pages again. Fifteen minutes of uncertainty—not because anyone dropped the ball, but because there's no system to confirm acknowledgment.
The message was sent. The work didn't get done.
We're asking clinicians and staff to be the coordination layer between systems that weren't built to talk to each other. That's not a people problem. It's a systems problem. And it's exactly what Backline Pathways was built to solve.
See How Pathways Fixes It
Any workflow. Any department. Any escalation path—coordinated from one platform.
Medication Alerts
Pharmacy creates a task assigned to the patient's nurse. 1-hour acknowledgment SLA. Auto-escalates to charge nurse if missed. Full audit trail.
Discharge Coordination
Physician marks discharge ready. Pathways creates parallel tasks for all departments involved. Real-time visibility shows what's done and what's blocking the bed.
Consult Response
Request routes to the on-call cardiologist with full context. 15-minute acknowledgment SLA. Auto-escalates if no response. Real-time status for ED.
Pathways Runs on Backline—The Platform 1,500+ Facilities Already Trust
You're not adopting unproven technology. Pathways builds on the same secure messaging infrastructure healthcare organizations have relied on for over a decade.
What Changes With Pathways
We built Pathways to take coordination burden off your teams—not add to it.
Relief for Teams
Work just flows. Important items aren't missed. Staff can focus on care—not chasing updates or wondering what fell through the cracks. Every workflow step has an owner, a deadline, and automatic escalation if it stalls.
Humans in Control
We coordinate workflows, not clinical judgment. Your expertise drives decisions—we make sure the right people have the right information at the right time. AI routes work intelligently based on your rules, roles, and schedules.
Your Workflows, Your Way
Every organization coordinates differently. Start with pre-built templates, then adjust timing, routing, or escalation paths through simple configuration—no IT tickets, no months-long change requests. When your processes evolve, your workflows evolve with them.
How It Works
From coordination gaps to coordinated care—here's how you get there.
Map Your Workflows
We work with your clinical and operational leaders to identify where coordination breaks down—the handoffs, escalations, and approval chains that need structure.
Configure Your Pathways
We translate your workflows into Pathways—defining who gets assigned, when escalation kicks in, what conditions trigger each step, and how it connects to your EHR.
Go Live With Support
Start with pre-built templates or your custom configuration. Deploy with hands-on support. Every workflow step is tracked, audited, and visible in real time from day one.
Built With Healthcare, For Healthcare
The workflows in Pathways weren't designed in a vacuum. We've spent months in discovery sessions with clinical and operational leaders—CNOs, CIOs, VPs of Operations, pharmacy directors, and case managers—at academic medical centers, community hospitals, behavioral health organizations, and skilled nursing facilities.
They told us exactly where coordination breaks down. We built Pathways to fix it. Every workflow template reflects a real scenario that a real team described to us.