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Clinical workflow coordination
built to get work done
Every message sent. Every task owned. Every step tracked.
Backline adds ownership, response windows, and escalation to the secure messaging your teams already use — so a delivered message becomes a completed outcome.
What is clinical workflow coordination?
Clinical workflow coordination ensures healthcare work gets completed — not just communicated.
It adds accountability around clinical messaging: a clear owner for each step, a response window, automatic escalation when a step stalls, and a full audit trail. Clinicians keep control of clinical judgment, and the tracking, chasing, and checking stop falling on them.
Backline Pathways is the coordination layer built on that foundation. It structures multi-step work — medication alerts, discharge coordination, consult response, and more — so a delivered message becomes a completed outcome.
What changes with Pathways
Pathways takes coordination burden off your teams — it doesn’t add to it.
Clear ownership, confident teams
“Work just flows.”
Everyone knows what’s next, who’s responsible, and where work stands. Every step has an owner, a window, and automatic escalation if it stalls — so teams stop chasing updates.
Automation that supports clinicians
“We coordinate workflows, not judgment.”
Routine coordination runs on its own, and operations leaders see every active workflow — what’s working, what’s stuck, and why. Clinical decisions stay with your care teams.
Your workflows, your way
“Coordination adapts with you.”
Start from pre-built templates, then adjust timing, routing, or approval steps through configuration — no IT tickets, no months-long change requests. When your processes evolve, your workflows evolve too.
Where coordination breaks down today
Your staff aren’t failing. They’re absorbing coordination work the system was never built to carry.
The alert that sat in a thread
Pharmacy flags a transplant med that has to come from home. The message goes to the floor. The nurse is managing twelve patients, charting, fielding pages, and triaging a new admission. The alert sits in a thread.
The bed that won’t turn over
The patient is clinically ready at 8am. Discharge needs pharmacy, insurance, PT, case management, transport, and the hospitalist’s sign-off. No one can see what’s done and what’s blocking, so the nurse calls four departments.
The page that went nowhere
The ED pages cardiology for chest pain. Did someone get it? Is anyone coming? The physician waits, then pages again — not because anyone dropped the ball, but because nothing confirms acknowledgment.
The gap is measurable. In a national clinician survey, most clinicians report patching coordination gaps by hand — every shift.
See how Pathways coordinates the work
Any workflow, any department, any care setting — coordinated from one platform.
Discharge coordination
The physician marks discharge ready. Pathways creates parallel tasks for every department involved, with real-time visibility into what’s done and what’s blocking the bed.
Consult response
The request routes to the on-call cardiologist with full context and a 15-minute acknowledgment window. It escalates automatically if no one responds, and the ED sees status the whole time.
Care transitions
A patient moves to a SNF or home health. Pathways surfaces EHR context into a structured handoff, assigns follow-up owners, and tracks each step so nothing drops between settings.
Referral tracking
Referrals get placed and disappear. Pathways notifies the specialist, guides the patient through next steps, and alerts the care team if the appointment isn’t confirmed — so handoffs to outpatient and external partners are followed through, not assumed.
A critical medication alert, coordinated
An acknowledgment window, an automatic escalation when the step stalls, and an audit trail of every action.
Built on Backline’s secure communication platform
Pathways isn’t a separate system to roll out. It runs on Backline, where your care teams already message, share, and reach each other every day.
Built with healthcare, for healthcare
The workflows in Pathways weren’t designed in a vacuum. We spent months in discovery with clinical and operational leaders — CNOs, CIOs, VPs of operations, pharmacy directors, case managers — across academic medical centers, community hospitals, behavioral health organizations, and skilled nursing facilities.
They told us where coordination breaks down. Every workflow template reflects a real scenario a real team described to us.
How it works
From coordination gaps to coordinated care — here’s how you get there.
Map your workflows
We work with your clinical and operational leaders to find where coordination breaks down — the handoffs, escalations, and approval chains that need structure.
Configure your Pathways
We translate those workflows into Pathways — who owns each step, what triggers it, what has to happen before it closes, and how it connects to your EHR.
Go live with support
Start with pre-built templates or your custom configuration, and deploy with hands-on support. Every step is tracked, audited, and visible in real time from day one.
Frequently asked questions
Common questions about clinical workflow coordination and Backline Pathways.