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See how healthcare teams use Backline Pathways
Backline supports healthcare workflows that require communication, coordination, and action across people, teams, and care settings.
Explore how organizations use Backline to connect communication with the work that follows.
Explore common Backline Pathways
Consults
Route requests, confirm ownership, and connect clinicians faster.
Explore →Call handling
Route calls, pages, and answering-service requests to the right person — and track them to close.
Explore →Discharge
Coordinate pharmacy, case management, transport, and post-acute steps.
Explore →Post-discharge follow-up
Confirm follow-up appointments, medication questions, and outreach after patients go home.
Explore →Critical results
Reach the right person, capture acknowledgement, escalate when needed.
Explore →Infusion readiness
Coordinate orders, authorizations, pharmacy, and scheduling so patients arrive ready to treat.
Explore →Make multi-step work easier to follow
Backline Pathways are configurable workflows that organize the steps, owners, and status of a healthcare process in one shared view.
Teams can see where work stands, what is complete, and what needs to happen next.
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Configure a workflow. Get it live in weeks.
No two healthcare organizations coordinate care exactly the same way. Backline is configured around your teams, roles, routing rules, and escalation paths — and when your processes change, the workflow changes with them.
Frequently asked questions
Have a question about your workflow? Talk with our team →
What are Backline Pathways?
Backline Pathways are configurable workflows that organize and track the steps, owners, and status of a healthcare process from start to completion.
Does every Backline use case require a Pathway?
No. Some workflows use secure communication, role-based routing, calling, alerts, or escalation without a Pathway. Pathways add structure when a process involves multiple steps or owners.
Can Backline Pathways work with the EHR?
Yes. Backline works alongside EHRs and other healthcare systems. Depending on the workflow and integration, information from connected systems can provide context or trigger activity in Backline.
Can Backline support workflows across organizations?
Yes. Backline supports secure communication and workflow coordination between authorized teams and care partners across facilities and organizations.
Can Backline support other workflows?
Yes. Backline can be configured around additional clinical, operational, patient-facing, and cross-organizational workflows.
Have a different workflow in mind?
These use cases are examples of what Backline supports. Pathways can be configured around other clinical and operational workflows based on how your teams work.