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Secure Clinical Communication & Collaboration for Healthcare Teams
AI-enabled secure communication and workflow coordination, helping healthcare teams reach the right person, coordinate next steps, and keep work moving with greater visibility and accountability.
One platform for faster, clearer clinical communication
HIPAA-Compliant Secure Text, Voice, Video, & Telehealth
Exchange clinical messages, files, and images securely from mobile or web.
Role-Based and On-Call Routing
Reach the clinician responsible for a role or service without relying on static contact lists or manual searching.
Site-Wide Alerts & Emergency Notifications
Send urgent information across departments, teams, or the organization when broad communication is required.
Care Modes
Reduce routine interruptions based on clinician preferences and activity while allowing important communication to get through.
Message Escalations
Build escalation paths for communication that requires acknowledgment or a timely response.
Cross-Organization Communication
Connect securely with care teams at outside hospitals, practices, and post-acute partners, regardless of which EHR they use.
Clinical communication workflows built around patient care
From consult requests to shift handoffs, Backline supports the clinical communication workflows teams manage every day.
Consult & On-Call Escalation
Route consults and urgent requests to the right specialty, service, or on-call role without relying on manual call trees or outdated contact lists.
Consult & On-Call Escalation
Route consults and urgent requests to the right specialty, service, or on-call role without relying on manual call trees or outdated contact lists.
Get requests to the right person — and know what happened next.
Backline routes each request to whoever is currently covering a role or service. If the message is not addressed within the expected timeframe, escalation rules move it to the next appropriate person.
Transfer Center & Command Center
Coordinate transfers, bed placement, and patient flow securely, with internal teams and external facilities alike.
Transfer Center & Command Center
Coordinate transfers, bed placement, and patient flow securely, with internal teams and external facilities alike.
One secure place to coordinate every transfer.
Transfer center and command center teams use Backline to bring referring facilities, accepting physicians, bed management, and transport into the same HIPAA-compliant conversation.
Care-Team Assignment & Handoffs
Make it easier for clinicians to find the person responsible for a patient, role, or next step — even as assignments change throughout the day.
Care-Team Assignment & Handoffs
Make it easier for clinicians to find the person responsible for a patient, role, or next step — even as assignments change throughout the day.
Make changing assignments easier to navigate.
Backline helps teams communicate based on current roles and responsibilities rather than relying only on individual names. As assignments shift, staff continue to reach the right person without rebuilding their workflow around a new directory.
Downtime & Cyber Continuity
Maintain a secure communication channel when primary clinical systems or usual workflows are disrupted.
Downtime & Cyber Continuity
Maintain a secure communication channel when primary clinical systems or usual workflows are disrupted.
Keep teams connected when normal systems are not available.
Backline gives organizations another way to support secure clinical communication during planned downtime, unexpected outages, or cyber events.
Mobile Integrated Health
Connect mobile care teams with hospitals, clinics, and other care settings without relying on phone calls, faxing, or disconnected communication channels.
Mobile Integrated Health
Connect mobile care teams with hospitals, clinics, and other care settings without relying on phone calls, faxing, or disconnected communication channels.
Extend clinical communication beyond hospital walls.
Backline helps mobile teams securely exchange information with the clinicians and organizations involved in a patient's care, making it easier to coordinate decisions while teams are in the field.
Frequently asked questions
What is clinical communication and collaboration?
Clinical communication and collaboration refers to the tools and workflows healthcare teams use to securely exchange information, coordinate responsibilities, and communicate across clinicians, departments, and care settings.
What is secure clinical messaging?
Secure clinical messaging allows healthcare professionals to exchange protected health information and other clinical information through communication technology designed to meet healthcare privacy and security requirements.
How does role-based routing improve clinical communication?
Role-based routing allows users to contact the person currently responsible for a role or service rather than searching for a specific individual. This simplifies communication for workflows such as consults, on-call coverage, charge nurse communication, and care-team coordination.
Does Backline support clinical communication during downtime?
Backline gives teams an additional secure communication channel to support coordination during planned downtime, system outages, and other disruptions.
Does Backline connect teams that use different EHRs?
Backline supports secure communication between healthcare organizations and care teams without requiring every participant to use the same EHR.
How is Backline different from secure messaging alone?
Secure messaging helps healthcare teams exchange information safely. Backline extends communication into the workflow around the message with capabilities such as role-based routing, on-call communication, escalation, alerts, care-team assignments, and multi-step workflows. That helps teams not only send information, but also connect it to the people and actions needed next.
Clinical communication built around the work
The right communication platform should do more than deliver messages.
See how Backline supports your clinical communication workflows.