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Discover Backline’s Telehealth Solution
Meet Your Patients Where They are for Better, More Cost-Effective Outcomes
You can offer quality healthcare remotely—no matter where you or your patients are.
Enhance patient engagement
Provide seamless
care
Innovative
workflows
Improve
communication & collaboration
Reduce the likelihood
of no-shows and cancellations
The Impact of Telecommunication
on Healthcare Accessibility
Telehealth has become a crucial means for delivering healthcare to rural and underserved populations.
Telehealth enables health systems to use video calls to extend their clinical services to patients in multiple locations. In addition, modern telehealth platforms facilitate provider-to-provider consults in real-time, streamlining assessments and admissions.
Key Features of Backline’s
Telehealth Solution
The Backline platform connects patients with their care team and clinicians can connect with anyone inside or outside the organization. Healthcare providers are more accessible through the platform, allowing quicker response times to patient needs.
Backline’s user-friendly interface results in a seamless telehealth experience for all parties. The telehealth capabilities Backline provides are:
Simple and adaptive workflows with collaborative workspaces that can mirror how your team treats patients on-site.
Easy SMS text communication with the option of switching to high-quality video chat at any time.
Multiple care teams and family members can participate in the same Telehealth session—no matter their location. Patients do not have to download an app.
How Backline Telehealth Improves Healthcare Accessibility
Backline has helped countless healthcare organizations improve workflows, patient outcomes, and clinician job satisfaction. The Backline platform offers options for communication with patients by video, voice, and text, all on one platform. And for patients who have difficulty with digital access, providers using Backline can set up virtual sessions easily. Using Backline to offer telehealth services can improve patient engagement, adherence to treatment, and overall outcomes.
A Case Study on Rural
Behavioral Health System
One Backline client, a leading rural behavioral health system, found that it needed a robust communication platform to improve patient assessment and intake, care team collaboration, and to handle secure patient data sharing across facilities.
Challenge:
- The system had 17 inpatient facilities and 31 outpatient locations across nine states.
- The call center operated nationally, 24 hours a day and 365 days a year, and it processed roughly 26,000 calls a month, or 900 calls a day.
- The number of calls the center managed slowed response time and resulted in errors when attempting to link patients with the correct provider and/or care team.
Result:
The call center now relies on Backline to help coordinate professional consults and patient assessment. Also, the Backline platform helps them manage their mobile assessment team that travels to rural ERs or other access points to evaluate patients.
Backline Telehealth Services
Can Reduce Healthcare Costs
Clinical communication failure is a major contributor to health system liability.
Secure messaging on mobile platforms can improve care coordination and care delivery by eliminating clinical communication breakdowns. For example, mobile platforms with bi-directional communication can replace antiquated systems like pagers. Today’s advanced systems offer a virtual workspace that facilitates both communication and collaboration for care teams.
reported that an asynchronous platform improved or greatly improved interprofessional communication.
believed that the text messaging system was faster than traditional methods of communication
Improved Clinical Efficiency and
Workflow Through Telehealth
A robust communication and collaboration platform for physicians, nurses, and other healthcare workers combines collaborative workspaces, teams, scheduling, and notifications so the right information about the right patient can be delivered to the right provider in real time. Productive and innovative healthcare communication platforms can automate outreach like appointment reminders, prescription reminders, and follow-up instructions.
Increased Patient Engagement
and Adherence to Treatment
Telehealth offers personalized care for patients. Backline allows users to reach out directly to a patient or family member simply and securely through text, voice, or video. This enables timely follow-up care, and it's an easy way to increase patient touch points.
Use one platform to communicate with patients, share discharge instructions and other educational materials, send appointment and prescription refill reminders, request information and electronic signatures via interactive forms, and more. When patients know where to go for information, they are more likely to adhere to their treatment plans.
With Backline, you allow two-way communication between patients and providers. Patients can clarify instructions and ask more questions to make informed decisions about their health.
FAQs About Backline’s Telehealth Solution
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.