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Discover Backline’s Telehealth Solution

Meet Your Patients Where They are for Better, More Cost-Effective Outcomes

You can offer quality healthcare remotely—no matter where you or your patients are.

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The Backline Telehealth Solution Removes Barriers to Virtual
Care and Improves Care Coordination

Top Benefits of Telehealth Services for
Patients and Healthcare Providers

Enhanced Patient Engagement

Telehealth services align with the preferences of many patients and can contribute to higher patient satisfaction rates by engaging patients and families in the healthcare journey.

Workflow Innovation

Telehealth can be embedded into EMR workflows, patient portal sites, practice management software, or be used as a stand-alone technology to streamline processes.

Continuity of Care

Telehealth enables seamless follow-up and consultations, allowing clinical teams to monitor their patients' progress without the need for frequent in-person visits.

Enhanced Communication and Collaboration

A communications platform like Backline that comes with telehealth secure messaging and automated alerts help facilitate and expedite communication between medical practitioners.

Reduced no-Shows and Cancellations

Telehealth mitigates issues caused by missed appointments and last-minute cancellations by providing patients with greater flexibility to attend appointments.

An asynchronous platform accelerates response time

40% of staff surveyed indicated a response time under 15 minutes

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The Impact of Telecommunication
on Healthcare Accessibility

Telehealth has become a crucial means for delivering healthcare to rural and underserved populations.

Telehealth enables health systems to use video calls to extend their clinical services to patients in multiple locations. In addition, modern telehealth platforms facilitate provider-to-provider consults in real-time, streamlining assessments and admissions.

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Key Features of Backline’s
Telehealth Solution

The Backline platform connects patients with their care team and clinicians can connect with anyone inside or outside the organization. Healthcare providers are more accessible through the platform, allowing quicker response times to patient needs.

Backline’s user-friendly interface results in a seamless telehealth experience for all parties. The telehealth capabilities Backline provides are:

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Simple and adaptive workflows with collaborative workspaces that can mirror how your team treats patients on-site.

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Easy SMS text communication with the option of switching to high-quality video chat at any time.

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Multiple care teams and family members can participate in the same Telehealth session—no matter their location. Patients do not have to download an app.

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How Backline Telehealth Improves Healthcare Accessibility

Backline has helped countless healthcare organizations improve workflows, patient outcomes, and clinician job satisfaction. The Backline platform offers options for communication with patients by video, voice, and text, all on one platform. And for patients who have difficulty with digital access, providers using Backline can set up virtual sessions easily. Using Backline to offer telehealth services can improve patient engagement, adherence to treatment, and overall outcomes.

Virtual Care Delivery

Virtual care is an essential part of health care. In addition to improving healthcare access, virtual care provides other significant benefits. For example, a recent study by the Bipartisan Policy Center found that access to telehealth keeps people out of the emergency department. The study also reports that eight out of 10 patients surveyed stated that they would use telehealth in the future.

A Case Study on Rural
Behavioral Health System

One Backline client, a leading rural behavioral health system, found that it needed a robust communication platform to improve patient assessment and intake, care team collaboration, and to handle secure patient data sharing across facilities.

Challenge:

  • The system had 17 inpatient facilities and 31 outpatient locations across nine states.
  • The call center operated nationally, 24 hours a day and 365 days a year, and it processed roughly 26,000 calls a month, or 900 calls a day.
  • The number of calls the center managed slowed response time and resulted in errors when attempting to link patients with the correct provider and/or care team.

Result:

The call center now relies on Backline to help coordinate professional consults and patient assessment. Also, the Backline platform helps them manage their mobile assessment team that travels to rural ERs or other access points to evaluate patients.

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Backline Telehealth Services
Can Reduce Healthcare Costs

Clinical communication failure is a major contributor to health system liability.

Secure messaging on mobile platforms can improve care coordination and care delivery by eliminating clinical communication breakdowns. For example, mobile platforms with bi-directional communication can replace antiquated systems like pagers. Today’s advanced systems offer a virtual workspace that facilitates both communication and collaboration for care teams.

Telehealth: The Best Solution for Healthcare Providers and Patients

Through the arrival of virtual care delivery as well as workflow collaboration platforms and their expanded use, the door for improved care has been opened. Productive and innovative healthcare communication platforms can automate outreach like appointment reminders, prescription reminders, and follow-up instructions.

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reported that an asynchronous platform improved or greatly improved interprofessional communication.

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believed that the text messaging system was faster than traditional methods of communication

Backline helped increase provider-to-nurse communication and enable quicker responses.

Clinical Informaticist
Catawba Valley Medical Center

Angela Clark

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Improved Clinical Efficiency and
Workflow Through Telehealth

A robust communication and collaboration platform for physicians, nurses, and other healthcare workers combines collaborative workspaces, teams, scheduling, and notifications so the right information about the right patient can be delivered to the right provider in real time. Productive and innovative healthcare communication platforms can automate outreach like appointment reminders, prescription reminders, and follow-up instructions.

Clinicians using the asynchronous platform found that an average task took 59% less time to complete, compared with synchronous methods.

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Increased Patient Engagement
and Adherence to Treatment

Telehealth offers personalized care for patients. Backline allows users to reach out directly to a patient or family member simply and securely through text, voice, or video. This enables timely follow-up care, and it's an easy way to increase patient touch points.  

Use one platform to communicate with patients, share discharge instructions and other educational materials, send appointment and prescription refill reminders, request information and electronic signatures via interactive forms, and more. When patients know where to go for information, they are more likely to adhere to their treatment plans.  

With Backline, you allow two-way communication between patients and providers. Patients can clarify instructions and ask more questions to make informed decisions about their health.

FAQs About Backline’s Telehealth Solution

What do I need to consider when buying a Telehealth solution? right right

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How will Backline’s Telehealth solution improve clinician productivity? right right

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How soon will I see results when using Backline’s Telehealth solution? right right

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How long does it take to implement Backline’s Telehealth solution? right right

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How does Backline’s Telehealth solution work? right right

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What makes Backline different from other tools out there in the marketplace? right right

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Telehealth solutions are shaping healthcare delivery and Backline is leading the path. It’s Backline’s mission to provide a communications ecosystem that empowers forward-thinking healthcare organizations to deliver exceptional care to patients anywhere.

Improve patient outcomes. Book a discovery call with our team today.