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Built for healthcare communication and the work that follows.
Backline brings secure communication, calling, routing, alerts, and configurable workflows together on one platform.
Built specifically for healthcare, Backline connects teams across departments, organizations, care settings, and technology systems.
Why healthcare organizations choose Backline.
Built specifically for healthcare.
Backline supports the communication patterns healthcare teams manage every day.
- ✓Role-based routing
- ✓On-call coverage
- ✓Escalation
- ✓Patient communication
- ✓Clinical alerts
- ✓Workflows that cross departments and organizations
Connect teams across organizations.
Hospitals, physician groups, post-acute organizations, pharmacies, EMS, patients, and other care partners often work in different systems.
Backline gives them a secure way to communicate and coordinate work without requiring everyone to share the same EHR.
- ✓Hospitals
- ✓Physician groups
- ✓Post-acute organizations
- ✓Pharmacies
- ✓EMS
- ✓Patients and care partners
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Go beyond secure messaging.
Backline connects messages, calls, alerts, patient responses, and clinical events to the people and next steps behind them.
Backline Pathways adds ownership, status, escalation, and configurable workflow logic when communication needs to trigger additional work.
- ✓Ownership
- ✓Status
- ✓Escalation
- ✓Configurable workflow logic
Work with the technology you already have.
Backline integrates with EHRs and healthcare systems to bring clinical context, events, schedules, and key information into communication and workflows.
- ✓EHRs
- ✓HL7
- ✓SSO
- ✓SCIM
- ✓On-call schedules
- ✓Nurse call
- ✓Other systems
One platform for communication and coordination.
Exchange clinical messages, images, files, and information securely across mobile and web.
Bring voice intake, call queues, transcription, routing, and follow-up into clinical communication.
Reach the person responsible for a role, specialty, service, or on-call assignment.
Route time-sensitive information, track acknowledgment, and escalate based on defined rules.
Use Backline Pathways to assign ownership, track status, manage next steps, and keep outstanding work visible.
Connect authorized care teams even when they work for different organizations or use different systems.
Implementation built around your workflows.
Backline works with your clinical, operational, and IT teams to understand how communication and workflows operate today, configure the platform around those needs, and support the transition into use.
Understand the workflow
We map the people, systems, communication, handoffs, and decisions involved in the workflow you want to improve.
Configure Backline
Backline is configured around your roles, routing rules, schedules, escalation paths, integrations, and workflow requirements.
Implement and test
Our team works with your stakeholders to validate the workflow, prepare users, and make sure the right information reaches the right people.
Go live
Launch the initial workflows with support from the Backline team.
Expand over time
Add new teams, use cases, and workflows as your organization identifies additional opportunities.
Go live in weeks, not months.
Many Backline workflows can be configured and launched in approximately 2–4 weeks, depending on integrations, complexity, and organizational requirements.
Support from people who know your organization.
Backline support does not end after implementation.
When customers need help, our team answers the phone, works directly with users, and reaches out when an issue needs attention.
From technical troubleshooting to workflow questions and ongoing optimization, customers have access to people who know the platform and understand how it is being used.
We answer the phone
Reach a real person when something needs attention.
We follow up
Our team reaches out when an issue requires additional support or resolution.
We stay involved
Backline continues working with customers as workflows, teams, and needs evolve.
Built with healthcare teams.
Backline has spent more than a decade working with healthcare organizations on communication and coordination.
Input from nursing, physicians, operations, pharmacy, care management, IT, clinical informatics, and other healthcare teams continues to shape how the platform evolves.
Backline has solved problems for us no other company was able to.
Backed by DrFirst.
Backline is part of DrFirst, bringing together Backline’s clinical communication and workflow capabilities with DrFirst’s broader experience in healthcare technology, interoperability, and medication management.
See Backline at work across healthcare.
Connect teams and workflows across departments, facilities, and care settings.
Learn more →Coordinate communication across hospitals, practices, EHR environments, and on-call coverage.
Learn more →Connect nursing teams with providers, hospitals, pharmacies, and outside care partners.
Learn more →Coordinate interdisciplinary care, after-hours communication, and outside partners.
Learn more →Connect EMS, receiving hospitals, medical direction, and community-based care teams.
Learn more →See where Backline fits.
Tell us where communication or coordination is creating friction today.
We’ll map the workflow, understand the people and systems involved, and show where Backline could create clearer routing, ownership, visibility, and follow-up.