Introducing ACP Complete: A Game-Changer in Advance Care Planning

Advance care planning (ACP) is a crucial aspect of a patient's care, ensuring that care preferences are documented and accessible when needed. However, the process can often be complex and difficult to navigate for both patients and healthcare providers. To address these challenges, Backline by DrFirst, Five Wishes, MyDirectives, and MIDEO Health have partnered to launch ACP Complete^TM—a comprehensive, beginning-to-end solution designed to simplify and enhance ACP for individuals and healthcare providers alike. 

What is ACP Complete? 

ACP Complete is a beginning-to-end advance care planning service that guides patients through the process of creating, storing, and sharing their ACP documents. 

A Collaborative Effort for Better ACP 

By combining expertise from four healthcare industry leaders, ACP Complete offers a best-in-class approach: 

• Backline by DrFirst automates the process of engaging patients and connecting them with third-party ACP specialists.

• Five Wishes provides a nationally recognized advance directive and advance care planning program. 

• MyDirectives offers a secure, cloud-based national registry ensuring anytime, anywhere access to ACP documents. 

• MIDEO Health adds video documentation to ensure patients’ wishes are clearly understood and captured. 

Why We Created ACP Complete 

ACP Complete was created with the goal of making advance care planning simple and more patient-centered. By bringing together leaders in healthcare technology and patient advocacy, we recognized the need for a unified, streamlined approach to ACP. Here are a few of the key reasons we developed ACP Complete: 

• Simplifying a Complex Process: Advance care planning is essential, but it often involves a lot of paperwork and coordination across multiple platforms. ACP Complete simplifies this by providing a unified solution that combines digital documentation, video recording, and secure storage all in one solution. 

• Improving Access to Care Preferences: Ensuring that a patient’s care preferences are accessible at critical moments is key. ACP Complete ensures that patients’ wishes are easily shareable and available to family members and healthcare providers across the country when needed. 

• Enhancing Patient Engagement: Many patients struggle with the intricacies of ACP and don’t fully understand their options without help. By integrating a network of ACP specialists and Five Wishes' advance directive, we empower patients to take control of their healthcare decisions through an engaging, user-friendly process. 

• Reducing Administrative Burden: Healthcare providers often spend significant time and resources managing ACP documents and ensuring they’re properly recorded and accessible. ACP Complete automates many of these processes, reducing the burden on providers and allowing them to focus more on patient care. 

Why This Matters 

Patient Satisfaction & Outcomes: When ACP is properly documented, patients are significantly more likely to receive care that aligns with their wishes, improving satisfaction and reducing unnecessary interventions. When care teams have real-time access to patient preferences, it reduces confusion and improves overall patient experience.

Adoption & Access: Guided virtual consultations with certified facilitators and secure, cloud-based storage eliminates barriers to ACP adoption and ensures patients and providers can easily access critical information.

Compliance & Value-Based Care: ACP helps reduce hospital readmissions, unnecessary treatments, and emergency interventions, which in turn helps healthcare organizations meet quality benchmarks and improve financial performance. With secure, centralized documentation, providers can demonstrate adherence to regulations and optimize reimbursement under value-based care models.

ACP Complete streamlines advance care planning with: 

• Seamless scheduling and documentation 

• Enhanced patient engagement and empowerment 

• Secure, nationwide accessibility 

• Reduced administrative burdens

• More informed decision-making for patients and healthcare providers

Read the Full Press Release 

For a deeper dive into this exciting new collaboration and how ACP Complete is transforming healthcare, check out the official press release here: backlinehealth.com/blog/press-release-backline-by-drfirst-five-wishes-and-mydirectives-partner-to-offer-acp-complete

Learn more about how ACP Complete can help your organization: backlinehealth.com/acp-complete