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Simple, Transparent Pricing

No hidden fees. No long-term contracts. Cancel anytime. See exactly what you'll pay.

Starter

Essential secure messaging and patient communication for small practices. Perfect for team getting started with HIPAA-compliant digital communication.


  • Secure team messaging
  • Basic patient communication
  • HIPAA compliance included
  • Web + mobile apps
  • Knowledge base and ticket-based support

$9/user/mo

Professional

Comprehensive communication suite with telehealth, on-call scheduling, and reporting. Ideal for growing practices ready to streamline patient care and team coordination.


  • Everything in Starter
  • Telehealth capabilities
  • On-call schedules
  • Basic reporting

$29/user/mo

Complete

Enterprise-grade features with custom workflows, advanced analytics, and premium support. Designed for established practices requiring sophisticated automation and integrations.


  • Everything in Professional
  • Automated workflows
  • Advanced integrations
  • Custom workflows
  • Priority support
  • Advanced analytics

 

 

Have Questions?

Are there any hidden fees or setup costs? right right

No. The price you see is exactly what you pay. Setup and basic support are included free.

What if I need to add or remove users? right right

Easy! Add users instantly at the same monthly rate. Remove them at any time with immediate billing adjustment.

Do you offer annual discounts? right right

Yes! Save 15% by paying annually.

How quickly can we get set up? right right

Average setup time is 20 minutes. We provide setup assistance and most practices are messaging the same day.

Is this really HIPAA compliant? right right

Yes. Backline is fully HIPAA compliant and even SOC II certified. 

How does this compare to using personal phones? right right

Personal phones violate HIPAA and waste time. Backline provides secure, professional communication that saves 84+ minutes daily.

What about other "enterprise" communication platforms? right right

Enterprise platforms require months of implementation and cost 5-10x more. Backline is designed specifically for small practices.

Can't we just use email and our existing phone system? right right

Email isn't HIPAA compliant for patient information, and phones create constant interruptions. Backline helps solve both problems.

What if our team resists new technology? right right

Backline is designed for busy healthcare teams. 95% customer satisfaction proves it works. Plus, we're here if you need help. 

Will this work with our EHR system? right right

Professional and Complete plans integrate with major EHR systems including Epic, Cerner, AllScripts, and more.

CircleCheck

1,500+ practices trust our pricing

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No sales calls required

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95% customer satisfaction