Telehealth

The visit happens.
Everything around it doesn't.

Backline's telehealth platform connects patients and clinicians through secure, high-quality video — no patient-side app required. Pathways coordinates the clinical workflows that surround every encounter: preparation before, response when patients don't show, and follow-through after — so the plan documented in the visit note actually gets executed.

See how Pathways supports telehealth →
What your team sees today
EHR visit note — post-visit Plan: (1) Adjust metformin dose (2) Order HbA1c (3) Refer to dietitian. Follow up in 6 weeks. Documented at 11:42 am
6 weeks later — next visit HbA1c not ordered. Dietitian referral not placed. Metformin still at old dose. 6 weeks later
Three action items. Three owners. Zero assigned tasks.
Visit documented. Follow-up not structured. Nobody owned the plan between visits.
The real problem

The visit is the easy part.

The coordination before, during, and after the encounter is where care actually happens — or doesn't. Pre-visit prep goes missing. No-shows go untracked. Post-visit action items fall between the cracks.

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What Pathways adds

Coordination across the full encounter lifecycle.

Pathways handles three phases your EHR doesn't manage: confirming pre-visit documents are in hand before the call starts, automatically triggering outreach when patients don't show, and converting post-visit action items into assigned tasks with escalation paths — so what gets documented in the visit note actually gets done.

Clinical workflow orchestration

Before, during, and after — all coordinated.

Telehealth coordination failures show up the same way across specialties, settings, and visit types. Pathways structures all three phases.

Before the visit
The specialist had none of what was needed.
Labs, imaging, and pre-visit questionnaire each sent through different channels. Specialist joined the call without them. Twenty minutes reconstructing history that should have been ready.
With Pathways
Pre-visit workflow confirms documents received before the encounter
Stalled steps surface before they become the specialist's problem
Visit starts prepared, every time
When visits are missed
The patient didn't join. Nobody followed up.
High-risk patient missed a scheduled telehealth visit. EHR logged the no-show. No outreach task created. No one flagged it as a follow-up priority. Patient slipped.
With Pathways
No-show automatically triggers an outreach workflow
Task assigned, response window defined, escalation path set
Every no-show closes with confirmed patient contact
After the visit
Three action items. None had owners.
Telehealth consult with a complex patient. Three follow-up items documented in the visit note. None assigned with a clear owner. At the next visit, two of three were incomplete.
With Pathways
Post-visit action items become assigned tasks with defined timelines
Automatic escalation if tasks stall before follow-up
Care team sees what's complete and what's pending — no reconstruction needed
The foundation

Telehealth built to work alongside your EHR — not instead of it.

Backline works alongside your EHR, not instead of it. The visit note stays in your EHR. What Pathways orchestrates are the workflows that surround the encounter — pre-visit document confirmation, no-show response, and post-visit follow-through — the coordination your EHR wasn't built to manage across organizational lines.

Backline's telehealth capability is embedded in the same platform your teams use for secure messaging and care coordination. Patients join visits by link — no app, no account, no friction. Providers access telehealth from within their existing Backline workflow. Pathways coordinates the full encounter lifecycle around it.

Secure video — patient app-free
SMS-based visit links
Provider-to-provider consults
Embedded in existing Backline workflow
EHR integration for clinical context
HIPAA · SOC 2 Type II · Mobile-first
iv class="bl-platform-img"> Provider using tablet for telehealth in clinical setting

The visit is the easy part. Let's coordinate everything around it.

30-minute workflow assessment. We'll map the coordination gaps in your telehealth workflows — preparation, no-show response, post-visit follow-up — and show you how Pathways closes them.

Schedule a workflow assessment